SHIPPING ANYWHERE IN INDIA
Please allow us up-to 3 working days for your order to be dispatched. Normally orders placed before 13:00 on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 13:00 will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 3 working days.
Customers are responsible for any Tax or Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
Tracking:
E-mail containing your package tracking information will be sent after shipment. Please mail us at giftingfamily.help24@gmail.com for any questions.
Cancellation of Order by User:
Cancellation of order within 6 hours without penalty, except the 4% Bank Charges.
After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
General Scenario:
In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be Canceled. Gifting Family has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Gifting Family and accept Gifting Family decision regarding the cancellation.
Cancellation of Order by Gifting Family:
Gifting Family reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Gift Kya De for re-delivery shall be claimed from the User.
Replacement/ Return Policy by Gifting Family:
In 48 hours except the following:
1. Items that have been used or opened
2. An item not returned in the condition it was received.
3. Any item received by us in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• The item may be damaged during transit.
• There might be a manufacturing defect.
• That a wrong item is delivered to you.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
